Returns & Exchanges
At BIRKENSTOCK, we stand by the quality of our footwear and offer a 30-day return period for all unworn items in their original packaging. Please ensure your sandals or shoes are in brand-new condition to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the unworn BIRKENSTOCK products back into their original branded shoebox, then secure them inside a sturdy shipping carton.
Attach the Shipping Label
Download and print the prepaid return shipping label from our portal and affix it clearly to the outside of your package.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your receipt to track the progress of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing